Policies – Zool Global Pty Limited

Privacy Policy

What is this privacy policy about?

This Privacy Policy describes how Zool Global Pty Limited ABN 16 082 001 796 (Zool Global, we or us) will treat the personal information that we collect about you.

This Privacy Policy uses the definition of “personal information” which is provided in the Privacy Act 1988 (Cth) (Act).

Through your use of our website, www.zoolglobal.com and our other websites (Websites), social media websites and pages and other communications with us, we may collect personal information about you.

We like to keep your personal information safe and want to explain to you how we collect, use, disclose or transfer it and how you can access and correct your personal information and what to do if you have a complaint.

This Privacy Policy explains how we do all this and it complies with the requirements of the Act, including the Australian Privacy Principles, and any other applicable privacy laws in Australia.

Collection of personal information

What kinds of personal information does Zool Global collect and hold?

The kinds of personal information that Zool Global collects includes names, contact details, employment history and other information that is relevant to our functions and activities.

How does Zool Global collect personal information?

We usually collect personal information directly from individuals.

We may collect your personal information when you communicate with us, such as when you:

(a) make inquiries about Zool Global, our products and services or contact us for any other reason so that we can process, deal with and respond to your queries or other issues including any complaints; or
(b) purchase our goods;
(c) subscribe to any of our services, including registering with us Zool Procurement solutions, or for any other online services provided by us; or
(d) contact, register with, post to, like or follow any of our social media websites, pages, forums or blogs; or
(e) use our Website; or
(f) register for and attend at our events; or
(g) make applications for prospective employment and contracting opportunities at Zool Global; or
(h) subscribe to a newsletter, fill out a form or survey, enter or participate in any competitions or promotions.
(i) request a quotation

Any personal information collected on our Website or our social media pages will state to the user that personal information is being collected.

From time to time, we obtain individuals’ personal information from third party referrals, such as co-workers at an organisation to contact that individual with regard to our goods and services or to provide our services.

We collect names and other contact details (and sometimes sensitive information) from third parties for the limited purpose of providing certain outsourcing services to such third parties. All relevant personal information collected is automatically removed from our systems 3 months after the relevant order has been processed by us.

What happens if you do not provide your personal information to Zool Global?

If you do not provide personal information that we request in connection with our activities, we may not be able to provide our products or services to you.

Why does Zool Global collect, use, hold and disclose your personal information?

We collect, use, hold and disclose your personal information as necessary for purposes directly related to our functions and activities, including:

  • providing our products and services to our customers and to provide information relating to our products and services;
  • direct marketing including promotions and newsletters;
  • to develop data profile to enable us to tailor goods and services to individuals and to enhance the content of our Website; and
  • to contract with individuals.

Does Zool Global use cookies or other web tracking systems?

We track traffic patterns throughout our Website.

We use “cookies” on our Website. A “cookie” is a small amount of information which is transferred to the hard drive of your computer and which can identify your web browser but not you. A cookie can collect and store information, but cannot interfere with your computer. Most cookies that we use are “session cookies” that delete themselves at the end of your session.

If you want, you can disable your web browser from accepting cookies. If you do so, you can still access our websites, but not all services may be available.

We also use third parties, such as Google Analytics, to provide web analytics services to us. Such providers collect information on how people use our Websites. Our providers of web analytics services use cookies and other web tracking technologies to collect such information. For more information on Google Analytics, please see the Google Analytics website.

Will Zool Global disclose personal information to anyone else?

We may disclose personal information to third parties, for the purposes set out above, such as:

(a) in connection with promotions or similar services; or
(b) to service providers, agents and contractors of Zool Global to sub-contract certain services; or
(c) with the consent of the individual; or
(d) otherwise in accordance with the Act.

Where we sub-contract certain services only information necessary for the service provider to carry out their function will be provided and will be subject to confidentiality clauses in the relevant agreement.

We may also provide your information to others, if required or permitted to do so by law, in accordance with the Australian Privacy Principles.

Does Zool Global disclose personal information overseas?

No. We do not currently disclose your personal information overseas.

Unsubscribing from Zool Global’s marketing materials

Every time that we send emails or other materials for marketing or promotional purposes, our communications will contain instructions on how you may opt out of receiving direct marketing.

You can also opt out of receiving direct marketing by contacting the Privacy Officer.

Dealing with Zool Global anonymously or using a pseudonym

You may deal with us on an anonymous basis or using a pseudonym when making general inquiries through our Website [or social media pages]. However, we may need certain contact details from you to respond to inquiries.
Generally, we will need to collect certain personal information, such as contact details, in order to provide our goods and services.
If we host a blog or forum on our Website, you may use a pseudonym for publication on the Website. However, we will require that you provide your name and contact details confidentially to us.

Government related identifiers

While we may need to collect certain government related identifiers, such as Driver Licence numbers, Medicare numbers or TFNs in order to provide our goods and services, we do not use any government related identifiers as our own identifiers.


We have implemented procedures and installed equipment to safeguard the security and confidentiality of your information.

We continually review our security arrangements and to ensure that we are taking such steps as are reasonable in the circumstances to protect your personal information from loss, interference or misuse and from unauthorised access, modification or disclosure.

Among other techniques, we usually store such information on our network behind our “firewall” in a secure location. We also ensure that only authorised staff have access to areas where information is stored electronically.

Once personal information is no longer required by us for the purposes for which it was collected or held or otherwise in accordance with the Australian Privacy Principles, we will take all reasonable steps to ensure that it is either destroyed or de-identified.

Access, Correction and Removal of your Personal Information

We take such steps as are reasonable in the circumstances to ensure that personal information that we collect is accurate, up to date and complete.

We also take reasonable steps to ensure that personal information that we use or disclose is accurate, up to date, complete and relevant, having regard to the purpose of the use or disclosure.

You may seek to access or correct your personal information at any time by contacting the Privacy Officer by email at privacy@zoolglobal.com or by mail to the ‘Privacy Officer, Zool Global Pty Limited, 7 Reliance Drive, Tuggerah, NSW 2259.

If Zool Global does not agree to provide you with access to your personal information or to amend or annotate the information we hold about you, you may seek a review of our decision.

If we do not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.


You can send written complaints about a breach of the Australian Privacy Principles in relation to your personal information by email to info@zoolglobal.com or by mail to the “Privacy Officer”, Zool Global Pty Limited, 7 Reliance Drive, Tuggerah, NSW 2259.

Complaints will be reviewed by Zool Global’s Privacy Officer and a response will usually be provided within 30 days of receipt of the complaint by Zool Global.

If you believe that your complaint has not been satisfactorily addressed by Zool Global, after following the procedure set out above, you can make a complaint to the Office of the Information Commissioner (OAIC). The OAIC’s contact details are here – http://www.oaic.gov.au.

For more information about making a complaint, contact Zool Global at privacy@zoolglobal.com.

Linking to other websites

This Privacy Policy does not apply to your use of another website accessed through a link from our Website. In such cases, the privacy policy of the linked website will apply.


Zool Global may amend this Privacy Policy at any time. Amendments to this Privacy Policy will be posted on our Website and will be effective when posted. Please check our Privacy Policy regularly for updates and amendments.

*As amended 24 April 2014.

Website Tax Policy 

G.S.T is charged on all applicable items at the current rate of 10%

Credit Card Payments

Under no circumstances will your credit card information be given to any person, and will be used solely by Zool Global Pty Limited only for the specific purpose for which it was given. Customers receive a Tax Invoice with the delivery of their goods.

Credit card payments are processed using 128bit security encryption when communicating with our bank and are not stored on our servers after payment has been approved.

Customers receive a Tax Invoice electronically as a PDF file once their order has been approved.